Installation and setup
The piiq Smart Mirror is wall-mounted and must be installed by a qualified technician. The mounting wall must support at least four times the weight of the mirror, with a minimum load-bearing capacity of 48kg. The standard SM-6080 unit weighs 12.1kg and measures 600mm wide × 800mm high × 22mm deep.
The mirror connects via Wi-Fi or Ethernet and is powered through the supplied AC power cable. Once installed, the piiq platform app (Lumia AI try on or Pro Hair ID) is opened on the device and registered to the salon, retailer or activation account.
Activation support and operating guide
Daily startup
At the beginning of each day:
Power on the mirror by pressing and holding the side touch button for 3 seconds.
Confirm the mirror is connected to Wi-Fi or Ethernet.
Open the piiq platform experience (Lumia PWA)
Run one quick test interaction before customers arrive.
Check the camera view, lighting and touchscreen response.
Ensure the mirror is clean and free from fingerprints.
Daily shutdown
At the end of each day:
Power down the mirror by pressing and holding the side touch button for 3 seconds. (optional - can be left running with attract screen)
Wipe the mirror surface with a soft, non-abrasive cloth.
Do not spray cleaning liquid directly onto the mirror.
Check that the power cable and wall mount remain secure.
Maintenance
The Smart Mirror is designed for low-maintenance operation.
Recommended daily checks:
Clean the mirror surface.
Check internet connection.
Confirm the camera is unobstructed.
Confirm lighting is working as expected.
Run one test session before opening or activation start.
No daily calibration is normally required.
Internet requirements
For best performance, we recommend a stable broadband or 4G/5G connection.
Preferred connection: Ethernet or strong 5GHz Wi-Fi
Acceptable connection: 2.4GHz Wi-Fi or mobile hotspot
Minimum requirement: stable internet suitable for image upload/download and web app use
Recommended activation setup: dedicated 4G/5G router or hotspot, not shared public Wi-Fi
For events and retail activations, a dedicated connection is strongly recommended.
Mobile data usage
Actual usage depends on the number of sessions, image sizes, retries, video playback and whether the mirror is running continuously.
For a five-day activation, we recommend allowing at least 50GB of mobile data per mirror as a safe operating allowance. For high-volume environments, or where video assets are used heavily, we recommend 100GB+ or an unlimited data plan.
If the internet drops
The mirror requires an active internet connection for the full piiq experience. If connectivity drops, the interface may remain visible, but image processing, AI generation, recommendations, analytics or checkout handoff may not complete until the connection returns.
Troubleshooting guide
Internet not connecting
Check Wi-Fi network name and password.
Move the router or hotspot closer to the mirror.
Restart the router or hotspot.
Try switching between 2.4GHz and 5GHz Wi-Fi.
Use Ethernet where available.
Restart the mirror.
Camera not working
Check that camera permissions are enabled.
Close and reopen the piiq experience.
Restart the mirror.
Confirm no other app is using the camera.
Check that the camera lens is clean and unobstructed.
Software freezes
Wait 10 seconds.
Close and reopen the app or browser.
Restart the mirror using the side touch button.
Reconnect to the network.
Contact piiq support if the issue repeats.
Mirror will not power on
Check the power cable is firmly connected.
Check the wall socket.
Press and hold the side power button for 3 seconds.
Try another outlet if available.
Contact support if there is no response.
Support during activations
piiq provides activation support for approved campaigns and installations. Before your activation, we will confirm the support process, escalation contact and response window.