1.1 Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. Collection of personal information

2.1 We collect personal information for the purpose of conducting our business as a digital consultation service for hair salons and their customers and supplying and using our piiq product, including where you have provided information to us by:

  • registering or subscribing to our website;
  • using our piiq product in a salon;
  • placing an order through us, or through your salon to us;
  • providing your account details; and
  • contacting us.

2.2 The personal information that we collect may include:

  • your name and contact details including phone number, payment details, email address, residential address or mailing address;
  • for salon customers, your appointment history, the lifestyle analysis information you provide in using our piiq product and facial analysis information, pictures of your finished look, products purchased through our piiq product, and the selfie you take on completion of your appointment;
  • any other personal information collected in the course of completing a transaction.

2.3 If you provide personal information of third parties to us, you must inform the third party about our privacy policy and your provision of their personal information to us.

2.4 Our website may contain links to third party websites. They may have their own privacy policies and we are not responsible for their treatment of your personal information.

3. Use of personal information

3.1 We collect, hold and use your personal information to provide our services to you, to recommend our goods and services to you, to improve our offerings, to maintain and develop our business systems and to assist in responding to your feedback or enquiries. We will not use your personal information for direct marketing activities but, if you are a salon personnel member, we may provide you with information relevant to the services we are providing to you and updates on those services. If you are a salon customer, we will not use your personal information to market or promote our services to you or to contact you.

3.2 We disclose personal information we collect for purposes which are incidental to the purposes outlined above in section 3.1. We may also need to disclose your personal information to our service providers who support our day-to-day business operations, but only for the purposes outlined above in section 3.1.

3.3 We may collect, hold, use and disclose your personal information for other purposes which are within reasonable expectations or permitted or required by law.

3.4 You may at any time opt-out of receiving marketing material by contacting us at //mkmglobal.github.io/www.piiqdigital.com/contact/ or by following the unsubscribe instructions on any marketing communication you receive from us. You accept that on receipt of your instructions to opt-out of receiving marketing material, removal from any marketing distribution lists may take several business days following the date of your request.

3.5 Your personal information may be provided to third parties that provide services to us, including companies providing services relating to our website platform, payment gateway, cloud services, financing for your purchase, logistics and technology support. This may require providing your information to third parties located outside Australia. These disclosures will only be made for the purposes outlined above in section 3.1.

3.6 Personal information collected by salon personnel from salon customers, including customer images, is stored on the piiq cloud database. We use data encryption to maintain the security of the database in order to protect customers’ personal information from unauthorised access.

3.7 Customers’ personal information is only accessible by logging on to the piiq database using a four-digit security code. Salon personnel can only access the database from the piiq pod located within a salon and not from other devices.

3.8 Customers’ personal information may only be accessed by salon personnel for the purpose of performing services provided by the salon, including booking appointments and providing consultations.

3.9 The following diagram shows the treatment of customer information:

3.10 When no longer required by us, unless required by law to retain it, reasonable steps will be taken by us to destroy or de-identify your personal information in a secure manner.

4. Accessing your personal information

5. Cookies and data

6. Changes to this privacy policy

6.1 To keep this information current and accurate, we reserve the right to make amendments to this privacy policy at any time. Changes to the privacy policy will be notified by the publication of an updated version on this website. Your continued access to the website following an update to the privacy policy represents your consent to these changes.

7. Contact details